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Finance | Project Operations, Human Resources, ...
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how to force a sales order to "release to warehouse" skipping "do not process" check

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Posted on by 2
Hi,
 
Is there an OOTB option to automate the 'complete' or 'confirm' stage of a sales order so that it immediately releases to warehouse?
 
We have a company that solely fulfils internal intercompany sales orders; there is no limit or credit check required. When an interco sales order is generated, we'd like this to be immediately released so that the warehousing team can pick & pack OR have some kind of batch job so that a human isn't manually confirming every single order.
 
Note: This company doesn't have retail channels. 
 
Issues:
- Confirm button is greyed out
- Do not process flag is set to 'yes'
 
Happy to use batch jobs to automate some of this; just unaware of any parameters that could resolve these.
 
Thank you in advance! :)
  • Suggested answer
    Hana Xue Profile Picture
    Microsoft Employee on at
    Hi,
    On the call center there is a standard parameter "Enable Order Completion" which forces you to mark the order as complete before processing it. The solution also supports non-call center sales orders. Order completion (innovation-product-documentation.azurewebsites.net)
    You can change the parameters that control credit management in Credit Management Parameters: Credit Holds, Credit Management Checkpoints, Credit Management Statistics, and Credit Limits. Credit management parameters setup - Finance | Dynamics 365 | Microsoft Learn
    This will enable the "Do Not Process" flag on the sales order header when you turn on an order hold. When this "Do Not Process" flag is set to "Yes", the order cannot be processed further.Customer and Sales Order Holds: D365 Finance and Operations – Dynamics Tips (dynamics-tips.com)
    Best Regards,
    Hana

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