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Suggested answer

Service Quotation - Warranty

Posted on by 765

Hi

What is the purpose of Warranty in service quote

I am now creating a service quote 

I selected the Warranty and under TRansaction type, I selected Item.

logically, if warranty is enabled , the price should not come for item, but it is coming.

please advise where to set the parameter control

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Service Quotation - Warranty

    Hi Sriram GS,

    The warranty is an item that you use, right?

    Each item is linked to a project category, which has a link to a category and a project transaction type.

    Best regards,

    Ludwig

  • sriram Profile Picture
    sriram 765 on at
    RE: Service Quotation - Warranty

    Hi,

    The issue is in the project quote , if warranty is selected then the unit price for the transaction type should be Zero. if warranty is disabled then the unit price should be displayed.

    But the issue is, though the warranty is enabled, the system is throwing the price for the item. Also, under the line derails, it is allowing to enter the unit price for the item. I want to know where to find the relation between the warranty and transaction type in the quote

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Service Quotation - Warranty

    Hi Sriram GS,

    I assume that you know that especially the last two points will probably require a code modification.

    What are you looking out for here in the community?

    To get a sample code that you can get started with or something else?

    Best regards,

    Ludwig

  • sriram Profile Picture
    sriram 765 on at
    RE: Service Quotation - Warranty

    Hpastedimage1597309870805v2.png"/api/data/v9.1/msdyn_richtextfiles(1EF4FA8E-B3E3-454A-B478-E04178E81878)/msdyn_imageblob/$value?size=full">/api/data/v9.1/msdyn_richtextfiles(1EF4FA8E-B3E3-454A-B478-E04178E81878)/msdyn_imageblob/$value?size=full

    kindly advise

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Service Quotation - Warranty

    Hi Sriram GS,

    What is a service quote?

    Do you make use of the sale order / project quotation form or do you refer to a different form?

    Can you possibly share a screenprint of the fields that you see and refer to?

    Many thanks,

    Ludwig

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