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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics 365 Customer ...
Customer experience | Sales, Customer Insights,...
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Dynamics 365 Customer Voice: How to stop survey from sent to contacts who don't want to receive emails?

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Posted on by D365EL 311

Hello Community,

Out of the box from our testing, it appears even if the contact record in Dynamics 365 has the email contact preference attribute set to "Do Not Allow", Customer Voice will still be able to send survey via email to the contact. How could we prevent this if the contact does not want to receive the email survey? Is there any setting that we miss that will enforce Customer Voice survey to look at the contact preferences on the contact record before sending out the email survey? Or is that a limitation of the product?

Thanks!

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