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Hard bounce suppression list

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Posted on by 10

Hi everyone!
I have a question regarding the operation of the "Hard bounce suppression" list.

I have some contacts that are in this list with dates over 200 days and had their main emails corrected by users (in most cases the emails had faults by misspelling).

  • My question:
    In the documentation it says something about 180 days, is this related to the moment the contact entered the list or from the moment they had their email changed?(MS DOCS)
    Should the contacts be automatically removed from the list?
    Is there any other step that should be done?

Thank you

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Hard bounce suppression list

    Hi brunofeliped,

    1.

    When an address returns a hard bounce, Dynamics 365 will automatically stop sending new messages to that address for six months, but your email results will still show each attempt as a hard bounce.

    Email address lasts for six months from the time it enters the list.

    2.

    There is no need to delete it manually: 

     https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/429581/how-to-ensure-hard-bounce-emails-are-removed-from-future-email-marketing 

  • Deborah J Pitt Profile Picture
    Deborah J Pitt 114 on at
    RE: Hard bounce suppression list

    Hello!

    Once a Contact has a hard bounce insight tagged against their record, they will remain on your segment indefinitely. 

    Two possible solutions for you:

    1. Create a new contact and use merge duplicates, keeping the new record as the master

    2. Exclude the contacts who have had their email addresses updated from the hard bounce segment

    Hope this helps

    Kind regards

    Deborah

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