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Suggested answer

Invoice is receipted and stuck

Posted on by 5

I have accidentally received all of my lines on my purchase order, I have tried to remove them by cancelling this however it has got stuck, can someone help me to reverse this?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Invoice is receipted and stuck

    Hi yasminkym,

    Agree with Andre.

    Probably the easiest way it to create a new line with a negative quantity and process this one.

    Best regards,

    Ludwig

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 290,900 Super User 2024 Season 2 on at
    RE: Invoice is receipted and stuck

    The correct button is only available under certain conditions. One easy check if there is a (pending) invoice, but there are some more.

    If you can't correct, then you can correct it using a new negative purchase order and in this way reduce the quantity.

    Or, you have to find someone who can, e.g. use the debugger to, find out why the button is not enabled in your situation.

  • yasminkym Profile Picture
    yasminkym 5 on at
    RE: Invoice is receipted and stuck

    Hi we have been trying to resolve the issue since December last year but had no luck. I can not access the correct button. do you have a step by step on the best way to resolve the issue?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Invoice is receipted and stuck

    Hi,

    Your screenprint shows that the transaction is posted in 2019.

    Is 2019 still open and can you post into this year?

    What about other orders?

    Can you use the correct button there or is this functionality generally not accessible for your user?

    Have you tried making a manual correction by adding new lines and receiving the negative quantity?

    Best regards,

    Ludwig

  • yasminkym Profile Picture
    yasminkym 5 on at
    RE: Invoice is receipted and stuck

    does this help?

  • yasminkym Profile Picture
    yasminkym 5 on at
    RE: Invoice is receipted and stuck

    pastedimage1585734843694v1.png

  • qianwang Profile Picture
    qianwang 7,151 on at
    RE: Invoice is receipted and stuck

    Hi yasminkym,

    Are you using advanced warehouse management? If yes, check if other relationships are generated, such as work. This is a similar issue. Please refer to it.community.dynamics.com/.../684939

    Regards,

    QianQW

  • yasminkym Profile Picture
    yasminkym 5 on at
    RE: Invoice is receipted and stuck

    Hi,

    No error message, just cant get them out of the received bit, the cancel button is all greyed out so I cant cancel the line, I haven't invoiced any of them.

    Does that make sense?

  • qianwang Profile Picture
    qianwang 7,151 on at
    RE: Invoice is receipted and stuck

    Hi yasminkym,

    What is the error message? Can you show the screenshot about it? What is the status of this PO?

    You mean you have received the order line accidentally, so, what are the order quantity and the received quantity? Did you invoice it?

    It will be better if you can elaborate more about it.

    Regards,

    QianQW

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