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Supply chain | Supply Chain Management, Commerce
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Is it possible to do an exchange scenario on a customer order

Posted on by 25

Is it possible to do an exchange scenario on a customer order. As per MS documentation it is, however, it's not working. Have anyone get it to work.

  • Jassu Profile Picture
    Jassu 25 on at
    RE: Is it possible to do an exchange scenario on a customer order

    Thanks, much appreciated

  • Algie67 Profile Picture
    Algie67 90 on at
    RE: Is it possible to do an exchange scenario on a customer order

    Hi Jassu, 

    Yes it is working but there are a number of fixes that you need to apply.

    I have been testing on 10.0.24 and now on 10.0.25.

    You have to have the Feature Unified Returns set, along with the other ones it asks for.

    There were a number of initial issues:

    • Couldn't add a product to the basket as part of the exchange - including a gift card
    • The basket didn't add up correctly for the exchange
    • Couldn't do a pickup or delivery as pat of the exchange; only a pay and take on the item.

    See issue 664045 - this has provided the final in a series of fixes to the above.

    Also fixes 619143 and 655694 and 646022 also need to be applied. Basically you need the right features set, have the quality updates in and then ensure you have the CSU on the latest version.

    Please note I am still testing - just working through auto charges respecting the "refundable setting" and also ensuring the tokenised Adyen logic is working correctly.

    Thanks

    Alan

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