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Using Dynamics 365 Business Central. I have two items in the Bank Account ledger Entry that do not have anything to match in the Bank Statement line. I have tried to reverse the transaction and the payment but unable to do so. How can I clear the unmatched Bank Account Ledger Entries? All lines of Bank Statment have been matched/balanced, just thesetwo in the Bank Account Ledger Entry that i'm havong issue with.
Thanks,
Sanderson
Hello Sanderson,
Thank you for sharing your scenario and question(s).
If the transactions in the Bank Account Ledger Entries may be reconciled in a future month, then you should just leave them unmatched. They will then appear again in the next Bank Account Reconciliation.
If they have not cleared the bank, and are not expected to clear the bank, then they should be reversed or corrected if possible. I know that you stated that you have tried to accomplish this already. We may be able to provide more detailed steps of the proper approach for reversing/correcting if you share the type of transaction which this is and how it was recorded.
You could try searching for and opening the Bank Account Ledger Entries page. The transaction will be visible there. I assume that it is here that you have attempted to reverse by choosing Process - Reverse Transaction.... What is the message received when you attempt to reverse via this process?
From the Bank Account Ledger Entries, when the record is highlighted, you can also choose Actions - Navigate. What are the related entries which are displayed in this page? From this view, you should be able to determine the originating transaction. See if you can navigate to that transaction and reverse/correct it.
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