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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Timeline Issue :

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Posted on by 60

Hope you are doing good !

For my work, I have a need like I have to sort my all activities in the timeline like first one or top one must be open as a status and after that completed one.

At what sorting or condition my sort will behave like this ..... ?

1.Active 

2.completed 

and so on....

Screenshot-_2800_38_2900_.png

Thanks

  • Suggested answer
    Nya Profile Picture
    29,064 on at

    Hi,

    The Timeline can only be sorted in the following orders.

     pastedimage1623203742916v2.png

    And not all the records in timeline have the status. It is an OOTB designer and cannot be modified.

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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