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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / change registering order
Small and medium business | Business Central, N...
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change registering order

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Posted on by Community member 2
Is it possible to change an order that has been posted (shipped ) afterwards.
We often have customers in our company who collect goods and then, once we have printed the packing note, want to change or alter something. Now and counter entries are made and then zero invoices are expressed but isn't there an easier way or other process to prevent this.
We now enter an order, set the status to release (so that the warehouse knows that the order has to be prepared), order is prepared and then it is set to posted (shipped) status so that everyone knows that the order is ready and can be sent to invoicing.
love to hear it or also if anyone has a different way of working.
Categories:
Dynamics 365 Business Central
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,447 Super User 2024 Season 2 on at
    change registering order
    if your location is set up simple warehouse, you could use undo shipment. undo shipment is also used for posted transfer shipment. but if your location is a wms location, you won't be able to undo from a posted warehouse shipment.
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 76,009 Super User 2024 Season 2 on at
    change registering order
    The standard is to allow you to modify some content in the Header and add new lines or modify the number of shipped line, etc.
    What are you trying to modify? What is the error message?
     
     
    Hope this helps.
    Thanks.
    ZHU
  • Yasas Profile Picture
    Yasas 55 on at
    change registering order
    could you provide more specific details regarding scenarios such as customers returning goods or requesting additional quantities on the same invoice?
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 25,284 Super User 2024 Season 2 on at
    change registering order
    It depends, can you give an example of something specific the customers want changed or altered? Your process at the end sounds right.
     
     
    Valentin Castravet
    Zander ERP Services

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