Hello ,
I need your help with setting up Dynamics 365 Business Central + Dataverse + Dynamics 365 Sales Professional / Field Service.
I have an existing Dataverse environment:
The Holistic Lab FZLLC (default)
URL: https://org52bc204d.crm15.dynamics.com
This is the only environment available to me, and it is already connected to Business Central. I need to install Dynamics 365 Sales Professional on this environment.
What I have done so far
1. Business Central – Dataverse connection
In Business Central, I opened:
Assisted Setup → Set up a connection to Dataverse
I enabled:
I accepted the terms and conditions.
2. Selected the Dataverse environment
The Dataverse environment list showed:
The Holistic Lab FZLLC (default)
https://org52bc204d.crm15.dynamics.com
I selected this environment.
3. Administrator authentication
I signed in using the administrator account:
Erp@fmsuae.onmicrosoft.com
The connection was accepted successfully.
4. Ownership model
I selected:
Team
and continued with the setup.
5. Currency issue
Business Central uses JOD as the local currency.
The setup initially returned:
Your local currency code JOD does not match any ISO Currency Code in the Dataverse currency table.
I therefore created JOD – Jordanian Dinar in Dataverse.
The currency was created successfully with:
After that, the Dataverse connection setup continued successfully.
6. Business Central Virtual Table application
The setup required the:
Business Central Virtual Table
application.
I installed the Microsoft application from Marketplace and selected:
The Holistic Lab FZLLC (default)
After refreshing the setup, the application was detected successfully.
7. Synchronization
I completed the Dataverse synchronization.
The Dataverse Full Synch. Review showed successful synchronization for the relevant tables, including:
CONTACT
CURRENCY
CUSTOMER
PAYMENT TERMS
SHIPMENT METHOD
VENDOR
The Integration Table Mappings were also created successfully.
So, at this point, the Business Central ↔ Dataverse connection is working successfully.
8. Installing Dynamics 365 Sales Professional
In Power Platform admin center → Dynamics 365 apps, I found:
Dynamics 365 for Sales, Professional
The application status was:
Enabled
I selected Install, accepted the Terms of Service, and started the installation.
I received:
Dynamics 365 for Sales, Professional installation started at 12:23 pm, 9/30/2026 by FMS Admin.
However, the behavior is strange.
The application appears temporarily as:
Installing...
Then, after refreshing the page, it disappears completely.
It does not become:
Installed
and there is no clear installation error shown.
I tried the installation more than once, with the same behavior.
9. Dynamics 365 Field Service
I also tried to install:
Dynamics 365 for Field Service
but the installation failed.
The error was:
FieldService_Anchor
NotProvided
Installing Field Service on CDS instance is not supported.
Error code:
-2146233088
The installation status was:
Installation failed
10. Important limitation
I understand that creating a new Sandbox environment with Dataverse and Enable Dynamics 365 apps = Yes would normally be an option.
I tried to create one with:
Type: Sandbox
Region: United Arab Emirates
Dataverse: Yes
Currency: JOD
Security Group: None
Enable Dynamics 365 apps: Yes
Automatically deploy apps: None
However, environment creation failed with:
This environment can't be created because your org (tenant) needs at least 1 GB of database capacity.
Therefore, at the moment, I cannot create another Dataverse environment.
The existing environment The Holistic Lab FZLLC (default) is the environment already connected to Business Central, and this is the environment I currently need to use.
My questions
Why does Dynamics 365 for Sales, Professional start installing and then disappear instead of becoming Installed?
Is it technically possible to install Dynamics 365 Sales Professional on the existing The Holistic Lab FZLLC (default) environment?
If it is possible, what exactly is preventing the installation, and where can I find the detailed installation error/log?
Why does Dynamics 365 Field Service return:
“Installing Field Service on CDS instance is not supported”?
Is there a specific configuration, license, security role, Dataverse setting, or prerequisite that must be completed before installing these applications?
Since I currently cannot create another environment because the tenant requires 1 GB database capacity, what is the supported step-by-step solution for my situation?
I would appreciate a clear step-by-step troubleshooting procedure, specifically for the existing:
The Holistic Lab FZLLC (default)
environment.
Thank you.
