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In the Customer Service admin center, there is an option to Enable recalculation of SLAs on reaching terminal status, which automatically recalculates SLA KPIs when a record reaches a terminal status.
However, I’ve noticed that custom recalculation of SLA KPIs can also be triggered using a plugin.
Looking forward to insights from those who’ve worked on SLA recalculations in their projects!
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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