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Error in checkout process in "Site builder"

Posted on by Microsoft Employee

Hi everyone,

For a klient me and my colleague is trying to build an e-commerce site in the "LCS e-Commerce Site builder". We have used microsoft docs and the additional documentation from "Commerce in a day".

We get the integration to work between Dynamics F&O and the Site Builder with all products - product hierarchies and other configuration setup working and complete. The LCS - Headquarter setup and the Commerce Scale Units setup is also complete. 

In the documentation we have completed every step until the end-to-end site testing where we are trying to: 

Add a product to cart > Go through the checkout steps (Shipping, payment, contact). Here we get an error: "Something went wrong. Please try again later."  

We do not get a order confirmation, and we do not see an order placement in Dynamics F&O. Please see attached image from the site builder.

Error-JFK-checkout.PNG

Does anyone know a solution here to get the order confirmation and the order placed in Dynamics? 

Thank you! 

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  • CS-29040639-0 Profile Picture
    CS-29040639-0 30 on at
    Error in checkout process in "Site builder"
    What was the solution ?
     
  • Suggested answer
    DragosGD Profile Picture
    DragosGD on at
    RE: Error in checkout process in "Site builder"

    Hi,

    There is no straight answer to this issue.

    If you have followed the existing documentation available at docs.microsoft.com/.../add-checkout-module, additional investigations are required on telemetry part.

    Please open a ticket to Microsoft Support to have a deeper investigation on this.

    Best regards,

    Dragos

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