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How do you create a segment based on contacts that have completed a customer journey of let's say 5 emails?
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Hi,
How do you create a segment based on contacts that have completed a customer journey of let's say 5 emails?
Thank you!
Hi,
You can create a DYNAMIC segment with the template “Participated in a journey”.
It can filter all the contacts who were processed by a journey no matter how many emails are delivered during the journey. The time span condition can be set or deleted depending on your needs.
If you need to filter the contacts who were delivered with certain 5 emails, you can create a behavior block in a dynamic segment.
Set the “Email Delivered” as the behavior and select the concrete Customer Journey and Marketing Emails as the conditions from the drop-down lists of Customer Journey and Message.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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