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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / SOP invoices printing ...
Microsoft Dynamics GP (Archived)

SOP invoices printing even when emailed GP18R2

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Posted on by Althea ADS 445

Our customer upgraded from GP15 to GP18R2 and they have always clicked to print and email SOP invoices from their batches and it would print any that did not email.  Now it prints ALL invoices, even those that emailed.  So they must pull all printed invoices and go through them all to pull any that emailed so they don't ALSO mail them.  The whole idea of emailing docs was to save time and now it takes longer and some customers are accidentally getting both and are letting them know.

Why is it that now they print both emailed and non-emailed invoices?  This is from both the batch window AND the print sales docs window - they tested with both.

Any guidance is greatly appreciated!

Thanks,

Althea

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  • Althea ADS Profile Picture
    Althea ADS 445 on at
    RE: SOP invoices printing even when emailed GP18R2

    Oh - that is not good.  And I cannot find the product feedback page anymore.  Keeps going in a loop.  

    So is the work around to have them just check email first, then check print and it won't print for previously printed (if emailing counts as previously printed).  This is going to be very cumbersome for them.  Thank you so much for sending the info.  I appreciate it!

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: SOP invoices printing even when emailed GP18R2

    Althea,

    Here's the word from MS

    Hello Stephanie,

    I hope this email finds you well.

    I tried calling you at 952 742-9663, but I was unable to reach you. I did leave a voicemail.

    I called to discuss the support issue that we are working on. I have done some further research on this and found this is working as designed. This was a new feature that was added in GP 2018. I have attached our Microsoft Dynamics GP 2018 R2 PDF that lists the new features. This feature is documented on page 29.

    I would recommend if the end user does not want this that they go through the print/email process separately.

    Please review the information provided and let me know whether you have questions/concerns.

    As this is working as designed, I will plan to set this support case to archive at the end of the day today 3/7.

    Best Regards,

    Nicole Fiskum
    Support Engineer
    Microsoft Dynamics

    nihell@microsoft.com | Time zone: (UTC -06:00) CST 
    Standard Hours of Availability: 8:00AM CT – 5:00PM CT

  • Althea ADS Profile Picture
    Althea ADS 445 on at
    RE: SOP invoices printing even when emailed GP18R2

    No, I have not.  This is not happening with other customers of ours on GP18 so not sure what's going on...

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: SOP invoices printing even when emailed GP18R2

    Have you gotten any feedback Althea?

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