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15I have end users from China and they are trying to track email written in language other than English and when the email is tracked, the alignment of the entire email is affected.
We have tried identifying the issue by enabling trace logs however nothing has been captured regarding the same. The only thing that has been captured is on the crmaddin log file:
# CRM Tracing Version 1.1 Unmanaged
# LocalTime: 2017-08-31 15:21:41.489
# Categories: *:Error
# Schedule: No registry key - using default value: Daily
# ComputerName: AGSM083673
# CRMVersion: 6.1.0002.0112
[2017-08-31 15:21:41.489] Process:OUTLOOK |Thread:8704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\138922\src\core\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
[2017-08-31 15:23:55.608] Process:OUTLOOK |Thread:8704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\138922\src\core\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
[2017-08-31 15:25:20.310] Process:OUTLOOK |Thread:8704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\138922\src\core\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
[2017-08-31 15:32:59.205] Process:OUTLOOK |Thread:8704 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\138922\src\core\application\outlook\addin\explorerevents.cpp Line: 272
>hr = 0x80070057
Please assist.
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