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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Confirmation Request b...
Customer experience | Sales, Customer Insights,...
Suggested answer

Confirmation Request behavioral block dynamcis marketing Segmentaton

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Posted on by Alexander Kraincuk 25

Hello is stumbled across the the following options when creating a segment:

Under behavioral blocks there are the following triggers: 

  • Confirmation request 
  • Confirmation response

pastedimage1636998244456v1.png

Does anyone have with experience with these triggers ?

Can you (as the name might suggested) incorporated them into your Consent Management / DOI processes? 

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Confirmation Request behavioral block dynamcis marketing Segmentaton

    Hi,

    According to the names of the two behaviors, they are used to track the contacts who have been delivered the confirmation email and clicked the confirmation button in the email.

    Set up form double opt-in (Dynamics 365 Marketing) | Microsoft Docs

    But the contacts cannot be filtered out based on my test even if they have confirmed.

    pastedimage1637048957570v1.png

    Please consider to create the segment in another way.

    For example, to filter the contacts who have delivered a certain email and clicked a certain link.

    Or you can create a support ticket to MS for further help.

  • Alexander Kraincuk Profile Picture
    Alexander Kraincuk 25 on at
    RE: Confirmation Request behavioral block dynamcis marketing Segmentaton

    Thank you

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