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Microsoft Dynamics CRM (Archived)

CRM 2016: Marketing List Type: Account - Who are the recipients?

Posted on by Microsoft Employee

Hello

I have a static marketing list of type Account with 4 members in it. I have a quick question to know who will be the recipients for the Accounts? Will it be primary contacts? If primary contact field is blank then what will happen.

Thanks in advance for your reply.

Regards

B

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: CRM 2016: Marketing List Type: Account - Who are the recipients?

    Thanks Gopalan for the reply.

  • Verified answer
    Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,397 on at
    RE: CRM 2016: Marketing List Type: Account - Who are the recipients?

    Hi

    For email, the recipients are the Accounts only not contacts

    CRM would use emailaddress1 of the Account to send email.

    It should use Account details for other (phone call etc.) as well.

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