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Microsoft Dynamics AX (Archived)

Cannot start AOS services - AX 2012

Posted on by Microsoft Employee

Hi Hi guys,

When we start AOS today, we got below error.

windows could not start microsoft dynamics ax object server 6.2$01-microsoft dynamics ax on local computer .for more information ,review the system event log .if this is a non microsoft seviece,contact the service vendor,and refer to service specific error code 110.

We dig into Event Log and find below error message. Anyone can help?

Object Server 01:  The database reported (session 2 (-AOS-)): [Microsoft][SQL Server Native Client 10.0][SQL Server]Invalid object name 'USERINFO'.. The SQL statement was: "SELECT TOP 1 T1.RECID,T1.CREATEDBY,T1.EXECUTEDBY,T1.STARTDATETIME,T1.STARTDATETIMETZID,T1.STATUS,T1.SESSIONIDX,T1.SESSIONLOGINDATETIME,T1.SESSIONLOGINDATETIMETZID,T1.COMPANY,T1.SERVERID,T1.DATAPARTITION,T2.LANGUAGE,T2.ID,T2.PARTITION,101090 FROM BATCH T1 WITH ( UPDLOCK READPAST ROWLOCK) CROSS JOIN USERINFO T2 WHERE (((T1.STATUS=?) AND (T1.RUNTYPE=?)) AND (T1.DATAPARTITION=?)) AND (((T2.ID=T1.CREATEDBY) AND (T2.ENABLE=?)) AND (T2.PARTITION=?)) AND EXISTS (SELECT TOP 1 'x' FROM BATCHSERVERGROUP T3 WHERE ((T3.SERVERID=?) AND (T1.GROUPID=T3.GROUPID))) ORDER BY T1.PRIORITY"

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  • Komi Siabi Profile Picture
    Komi Siabi 12,692 Most Valuable Professional on at
    RE: Cannot start AOS services - AX 2012

    Hi Shabir,

    What error are you getting exactly from your end ?

  • Shabir Ahmad Profile Picture
    Shabir Ahmad 3,024 on at
    RE: Cannot start AOS services - AX 2012

    Hi ,

    Any solution for this code 110 while running AOS services?

    Best Regards,

    Shabir Ahmad

  • Suggested answer
    Hassan_rulz Profile Picture
    Hassan_rulz 3,801 on at
    RE: Cannot start AOS services - AX 2012

    Is it multi-box environment or single box?

    Check if the AOS service account have proper access in SQL?

    SQL service is running?

    AX Database and specially Userinfo table health is good?

    If you have multi AOS then is it happening for all AOS or any specific one?

  • nmaenpaa Profile Picture
    nmaenpaa 101,156 on at
    RE: Cannot start AOS services - AX 2012

    What changes have been made to the environment since it last worked ok?

  • krishna.rao@dax Profile Picture
    krishna.rao@dax 2,953 on at
    RE: Cannot start AOS services - AX 2012

    seems issue with AX users information table.

    Do synchronize and re indexing, also check if there any domain changes

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