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Small and medium business | Business Central, N...
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Alternative to https://mbs2.microsoft.com/

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Posted on by 6

With our ERP partner we have just completed upgrade from BC 25 to 28 on-prem, we need to download a new license file (already did but somehow it seems corrupted)
but the whole https://mbs2.microsoft.com/ site area seems down. 
Any alternative ways for us to download a new license file?

  • Suggested answer
    YUN ZHU Profile Picture
    103,656 Super User 2026 Season 2 on at

    I ran a quick test and the website is still up. You can also contact the email below directly.

    If additional help is needed, please contact your Regional Operations Center as follows:
    For Asia Pacific, contact mbslques@microsoft.com
    For America's, contact mbsorder@microsoft.com
    For Europe, Middle East and Africa, contact mbsquery@microsoft.com

    Thanks

    ZHU

  • Suggested answer
    OussamaSabbouh Profile Picture
    20,124 Super User 2026 Season 2 on at

    Hello,

    For Business Central on-premises, there is currently no Partner Center equivalent that lets you independently regenerate the traditional on-premises license file. Microsoft still documents PartnerSource Business Center (https://businesscenter.mbs.microsoft.com/) as the place where the customer’s managing Dynamics partner generates/downloads the license after license changes or upgrades; Microsoft Learn also explicitly notes that on-premises partners still use PartnerSource to order licenses and generate new license files. So if mbs2.microsoft.com is unavailable, ask your ERP partner to use PartnerSource Business Center directly; if that portal is also unavailable or the downloaded BC28 license is corrupted, the safest route is for the partner to open a Microsoft support request rather than reuse or modify the file manually. Microsoft Partner Center is primarily for cloud/CSP licensing and is not the replacement for generating BC on-premises license files. 

    Regards,
    Oussama Sabbouh

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