Error while opening the entity records after customising the option-set

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Posted on by Nithya Gopinath

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Hi All,

I am using the trial version of the Dynamics 365 v9.0. I have customized the Lead Source option-set in the Lead entity by removing some of the existing values and adding some new values. After this customization, I am no longer able to open any lead records, processes and business rules related to lead entity. I am not even able to open the field properties of the customized option-set. All of these operations are throwing the error as shown in the screenshot below.

5611.error.PNG

Please provide a workaround for this issue.

Any help is appreciated.

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Customization

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Community Member Microsoft Employee on at

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RE: Error while opening the entity records after customising the option-set

Hi Nithya,

A point to note: Mihir's suggestion may work but it will overwrite any customizations done to OOB Lead Components.

I would be interested in the underlying error. In your case as it is CRM online, you may have to contact CRM support.

I have also seen such issues come up after publishing all customizations and it tends to resolve after some time.
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Mihir@CRM 4,036 on at

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RE: Error while opening the entity records after customising the option-set

You can try creating a new demo instance # 2. Create a unmanaged solution and import the Lead Source and Lead entity from Demo instance #2 into the demo instance #1.