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Customer experience | Sales, Customer Insights,...
Answered

Dynamics NAV16 Instance frequently stop automatically

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Our dynamics NAV16 instance stop automatically and getting the error from server event manager is below. can you help me to resolve this issue?

 

Faulting application name: Microsoft.Dynamics.Nav.Server.exe, version: 9.0.52055.0, time stamp: 0x5fecac2e
Faulting module name: KERNELBASE.dll, version: 10.0.17763.9245, time stamp: 0x288ad8e4
Exception code: 0xe0434352
Fault offset: 0x0000000000041b39
Faulting process id: 0x850
Faulting application start time: 0x01dd51659fd95d38
Faulting application path: C:\Program Files\Microsoft Dynamics NAV\90\Service\Microsoft.Dynamics.Nav.Server.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 1fc2651f-1933-428d-b13a-15903a04b816
Faulting package full name: 
Faulting package-relative application ID: 

  • CU01100647-1 Profile Picture
    2 on at

    The KERNELBASE.dll error is most likely not the actual root cause; the exception code 0xe0434352 usually points to an unhandled .NET/CLR exception causing Microsoft.Dynamics.Nav.Server.exe to crash. I would first check Event Viewer → Windows Logs → Application for a “.NET Runtime” error at the exact same time, and also check the Dynamics NAV Server logs for more details. Pay particular attention to custom .NET DLLs/add-ins, integrations, web services, reports, or Job Queue processes that may be running when the crash occurs. I would not replace or modify KERNELBASE.dll.

  • Verified answer
    Daniyal Khaleel Profile Picture
    1,006 Most Valuable Professional on at

    Yes. The important point is that 0xe0434352 is a generic .NET/CLR exception, while KERNELBASE.dll is usually just where Windows reports the crash. It does not mean KERNELBASE.dll itself is necessarily faulty.
    For NAV 2016, I would troubleshoot in this order:
    Check Event Viewer → Windows Logs → Application at the exact crash time.
    Look for a “.NET Runtime” event immediately before/after Event ID 1000.
    This should contain the actual exception, such as FileLoadException, NullReferenceException, etc.
    Check NAV Server logs
    Event Viewer → Applications and Services Logs
    Look for Microsoft Dynamics NAV Server events immediately before the crash.
    Check customizations/add-ins
    Especially any custom .NET assemblies, DLLs, integrations, or extensions.
    A NAV 2016 Service Tier crash with this exception can be triggered by custom .NET code or integrations.
    Check Web Services/integrations
    SOAP/OData services
    Power BI/integration middleware
    Third-party applications calling NAV
    Check your NAV build.
    Your build is:
    9.0.52055.0
    Microsoft released later NAV 2016 cumulative updates containing additional fixes. For example, CU30 is build 50221 and includes previous NAV 2016 hotfixes.
    If it still crashes, capture a crash dump for Microsoft.Dynamics.Nav.Server.exe. This is usually the fastest way to identify the actual failing assembly/code.
     

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