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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Emails are failing to ...
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Emails are failing to save in CRM

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Posted on by Rushiraj 67

Hi All,

I am working on CRM 2016 On-Premise version 9.0.19.8 .

From past month I am facing an issue with emails. Emails coming into CRM are saving and are raising an incident.

I have verified the verbose logs and CRM logs. In the i found some Microsoft error codes. 

Error : "Microsoft.Crm.Asynchronous.EmailConnector.ErrorSource.ExchangeError" with the bellow codes:

-2147220969 The specified object was not found.
-2147220891 ISV code aborted the operation.
-2147220970 An unexpected error occurred.
-2147220190 The selected user does not have sufficient permissions to work on items in this queue.

I tried restarting the async services and IIS reset but no luck, Please help me with this issue.

I have the same question (0)
  • Rushiraj Profile Picture
    Rushiraj 67 on at

    I facing the issue for incoming mails @Maulik Shah

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,512 on at

    Hello,

    pls refer this article,

    https://powerobjects.com/2013/09/19/dynamics-crm-email-router-troubleshooting-101-outgoing-emails/

    https://community.dynamics.com/crm/b/crminthefield/posts/how-to-re-send-failed-crm-e-mails-in-bulk

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Rushiraj,

    You can check the security role permisisons of the user for the outlook app.

    (1) Go to Settings > Security.

    (2) Click Security Roles.

    (3) Choose a security role, and then click the Business Management tab.

    (4) In the Entity section, review the Mailbox privileges settings. The security role should have User or higher settings.

    (5) In the Privacy Related Privileges section, verify that Use Dynamics 365 App for Outlook is set to Organization. If not, click Use Dynamics 365 App for Outlook.

    pastedimage1605595936828v1.png

    You can Synchronization of incoming email through server-side synchronization.

    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/connect-dynamics-365-on-premises-exchange-online

    or you can refer following thread to kook for more ways.

    https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/198990/crm-2016-sync-error

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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