Hi all,
I'm getting the following error message when we try to pick, release, remove, or route an email that's come through the queue. The queue is private but the person has been added as a member to the queue.
Error Message:
Script Error
One of the scripts for this record has caused an error. For more details, download the log file.
Log file Error Message:
TypeError: Cannot read property 'getData' of null
at Function.t.setQueueItemIdToEachRecord (crmurl.crm6.dynamics.com/.../QueueItem.js:1:4368)
at t.OpenQueueItemReleaseDialog (crmurl.crm6.dynamics.com/.../QueueItem.js:1:7749)
at e.executeFunction (crmurl.crm6.dynamics.com/.../app.js)
at e.execute (crmurl.crm6.dynamics.com/.../app.js)
at crmurl.crm6.dynamics.com/.../app.js
at Array.forEach (<anonymous>)
at crmurl.crm6.dynamics.com/.../app.js
The email settings are to Convert Incoming Email to Activities for "All email messages"
The mailbox has been successfully server-side synced for incoming and outgoing email. The issue is only occurring in the Unified Interface Customer Service Hub app but seems to work normally for the old user interface.
Is anyone else having this issue and what could be causing this issue?
Kind regards,
Michael
