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I've a client which would like to only track some of the emails that they get in their support email address. We setup an folder within the inbox and added mailbox and folder tracking for the specific folder. It is a team which own the mailbox and tracking rule. As there is no UI way to configure the tracking folder we followed the https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/configure-exchange-folder-level-tracking-rules.
We can now see two things.
1) Not all emails are tracked. We have waited and waited. But some are. As part of debugging have we moved an email out of the tracked folder and back to it again. This actually made the email to be tracked.
2) all emails are owned by System. We created a workflow which re-assign them to correct team.
Do anyone have a clue why not all emails are tracked but many are. And how come same email once been removed from folder and added again becomes tracked? It seems to be very stochastic to me.
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