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Dynamics 365 Community / Forums / Human Resources forum / Error in Attract
Human Resources forum

Error in Attract

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Posted on by Mansi456 285

I am testing the attract module. I created an email ID to test attract as an applicant. I received the application email "first stage of job application" but when I am trying to sign in the talent through my gmail account, I am getting an error. Attached is the screenshot for the same.Emaild-ID-_2D00_-Error.PNG

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  • Suggested answer
    Malinm85 Profile Picture
    Malinm85 User Group Leader on at

    Hi Mansi,

    You get this when your email from the application (the one you used when you created the employee page) doesn't mach the email you are logging in to. I recommend using inkognitomode or a different browser so that you aren't automatically signed in with your O365 account.

    Hope this helps!

  • Mansi456 Profile Picture
    Mansi456 285 on at

    Hi Thanks for the response.

    I tried logging in from different browser but still I am getting the same error.

  • Malinm85 Profile Picture
    Malinm85 User Group Leader on at

    And you are sure that you used the same email when you applied and now when you log in? I would try doing the whole process again in incognitomode in one browser. When I've gotten this error before it was due to an error with the log in and O365 Single sign on.

  • Mansi456 Profile Picture
    Mansi456 285 on at

    I am using Attract (as a recruiter) from my outlook ID in Chrome and I applied to the position from my gmail ID opened in Microsoft Edge.

    I am receiving emails in gmail ID for eg.

    "Hi Mansi Verma,

    Thanks for applying for the HR Advisor job. We’re reviewing your application, and someone from our hiring team will contact you with any next steps. In the meantime, you can sign in to Talent and review the job details and your profile information."

    Issue is coming when I am accessing "Talent" through gmail, then it is giving me error message.

  • Srinaath Profile Picture
    Srinaath 145 on at

    Hello Mansi,

    To my experience, you will see that message if you had added applicants for multiple jobs with the same email address.

    Best

    Srinaath

  • Mansi456 Profile Picture
    Mansi456 285 on at

    What if one applicant is applying to multiple jobs in a company. His email address will be the same.

  • Srinaath Profile Picture
    Srinaath 145 on at

    Hello Mansi,

    It is a valid scenario, please raise to MS.

    Best

    Srinaath

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