Dynamics Community Forum Thread Details

Unable to Access Trial for Dynamics 365 Guides

Hello,

I just began a 60-day trial account for Dynamics 365 Guides. I received a confirmation email saying that the trial has begun. However, I have tried signing into Guides both on my computer and on the company Hololens, and I consistently get the following popup:

I am unsure if I missed something when signing up or when reading through the documentation.

Is there anything that I can do to access the trial?

Thank you!

“AI was used in this reply”.
If you are unable to access Dynamics 365 Guides despite receiving a confirmation email, follow these steps to troubleshoot and resolve the issue:

1. Verify Your Trial Setup & Licensing
✅ Confirm Your License is Assigned

Go to the Microsoft 365 Admin Center (admin.microsoft.com).
Navigate to Users > Active Users and check if your account has a Dynamics 365 Guides trial license assigned.
If the license is missing, assign it manually:
Users > Select Your User > Licenses & Apps > Enable Dynamics 365 Guides.

✅ Ensure Your Tenant is Set Up for Dynamics 365

Visit Power Platform Admin Center.
Check if a Dataverse environment has been created for your trial.
If not, manually create a new Dataverse environment and select Dynamics 365 Guides as an installed application.

2. Ensure the Guides App is Installed & Configured
On PC (Windows 10/11)

Install the Guides PC App
- Download from the Microsoft Store: Dynamics 365 Guides
- Ensure you are signed in with the same account that registered the trial.
Check Permissions
- Go to Settings > Apps > Dynamics 365 Guides.
- Ensure the app has camera, microphone, and storage permissions enabled.

On HoloLens

Check If the App is Installed
- Open the Microsoft Store on HoloLens and search for Dynamics 365 Guides.
- If not installed, download and install it.
Sign in with the Correct Account
- Ensure the HoloLens user is signing in with the same account that registered the trial.
- If you see the "Visit aka.ms/GetGuide" message, your user might not have the correct license or Dataverse environment access.

3. Assign Security Roles in Dataverse
If you can’t access Guides, you may need permissions in Dataverse:

Open Power Platform Admin Center.
Go to Environments > Select Your Environment > Settings > Users + Permissions > Users.
Select your user and assign the "Dynamics 365 Guides User" security role.

4. Reset & Reinstall the App (if needed)
If the issue persists:

Uninstall and Reinstall the Guides app on both PC and HoloLens.
Restart the device and try signing in again.

5. If the Issue Persists – Contact Microsoft Support
If none of the above steps resolve the issue, contact Microsoft Support:

Dynamics 365 Guides Support: https://learn.microsoft.com/en-us/dynamics365/mixed-reality/guides/support
Microsoft 365 Admin Center Support: Open a support ticket from admin.microsoft.com > Support > New Service Request.

Next Steps
✔ Verify your trial license assignment in Microsoft 365 Admin Center.
✔ Ensure a Dataverse environment is created and configured for Dynamics 365 Guides.
✔ Install and sign in to the Guides app on both PC and HoloLens.
✔ Assign the Guides security role in Dataverse.
Would you like help checking your environment settings or troubleshooting specific error messages?

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