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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Can I create a new cus...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Can I create a new customized form for Case Resolution?

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Posted on by Community Member

Hi,

I know that I can modify the case resolution dialog (https://docs.microsoft.com/en-us/dynamics365/customer-service/modify-case-resolution-dialog). 

But I want to create a new form so my changes won't dissapear after a release from Microsoft.

Does anyone know if this is possible? 

In my solution the option 'Add form' is greyed out..

Thanks for your help!

Regards,

Mandy

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Mandy237,

    Short answer ,no. There are some entities such as Note, Case Resolution  are not allowed to create form. This is by design. You could only modify it as the Doc you provide says.

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