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Can I create a new customized form for Case Resolution?

Posted on by Microsoft Employee

Hi,

I know that I can modify the case resolution dialog (https://docs.microsoft.com/en-us/dynamics365/customer-service/modify-case-resolution-dialog). 

But I want to create a new form so my changes won't dissapear after a release from Microsoft.

Does anyone know if this is possible? 

In my solution the option 'Add form' is greyed out..

Thanks for your help!

Regards,

Mandy

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Can I create a new customized form for Case Resolution?

    Hi Mandy237,

    Short answer ,no. There are some entities such as Note, Case Resolution  are not allowed to create form. This is by design. You could only modify it as the Doc you provide says.

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