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Error upgrading from GP 2013 R2 to GP 2016 R2 to GP 2018

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Posted on by Community Member Microsoft Employee

Hello,

I've successfully upgraded from GP 2013 R2 to GP 2016 R2. However, I am unable to make the jump to GP 2018. Keep getting this error on the Payroll / HR products

Failure encountered ON 7/25/2018 at 2:15:36 PM. Error: .
Failure encountered ON 7/25/2018 at 2:15:36 PM. Error: Product 1235 does not support upgrading from version 12.0.1607.
Failure encountered ON 7/25/2018 at 2:15:36 PM. Error: Product 1911 does not support upgrading from version 12.0.23.
Failure encountered ON 7/25/2018 at 2:15:36 PM. Error: Product 4522 does not support upgrading from version 12.0.16.
Failure encountered ON 7/25/2018 at 2:15:36 PM. Error: Product 4933 does not support upgrading from version 12.0.14.
Failure encountered ON 7/25/2018 at 2:15:36 PM. Error: Product 4955 does not support upgrading from version 12.0.14.

GP 2016 R2 is on version 16.00.0716

GP 2018 is on version the latest service pack KB4099101

Any help would be greatly appreciated.

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Richard Wheeler 75,730 on at

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RE: Error upgrading from GP 2013 R2 to GP 2016 R2 to GP 2018

Looks like in a previous GP 2013 installation installation you had HR/Payroll and Safe Pay installed. Before you upgrade you can try installing these modules on your GP 2016 and run utilities to upgrade these products to GP 2016 and then proceed with the GP 2018 upgrade. Here is a list of all GP product IDs.

https://community.dynamics.com/gp/b/gplesliev/archive/2014/09/09/product-id-and-product-name