web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Business Central forum / Dyn365 BC On-Prem Subs...
Business Central forum

Dyn365 BC On-Prem Subscription License Error

(0) ShareShare
ReportReport
Posted on by Community Member

Hi All,

We have a customer using Dyn365 BC On-Prem Subscription License on Azure.

After uploaded the license via Development Environment successfully, we can't login the system.

We got the error of "The License Information is Not Valid".

Is it Microsoft License error or there is different setting for the license or instance since this is Dyn365 BC On-Prem Subscription License on Azure?

.License-Error.JPG

Thanks.

Categories:
Other
  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    I think there’s a problem in the license file. Is it enabled for D365BC?

  • Community Member Profile Picture
    Community Member on at

    Hi Stefano,

    Thanks for your reply.

    May I know what did you mean enabled for D365BC?

    Basically, this is a new customer who just bought Dyn365BC On Prem Subscription License and its hosted on Azure VM.

    Aft uploaded the license successfully, but we cannot login the system at all. Was prompted error license information invalid.

    We not sure is it due to Microsoft license error or there are extra setting.

    Your advise is much appreciated.

    Thanks.

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    I mean to check on PartnerSource that the license for this customer is for D365BC. Maybe check also the license detail file (TXT).

  • Community Member Profile Picture
    Community Member on at

    Hi Stefano,

    Yes, the license is D365BC as the screenshot.

    License-Info.jpg

    Is there any setting to be done when we download the license from PartnerSource? Or is there any setting to be done specially for Subscription License on Azure?

    I am also suspecting it is due to Microsoft License Error. 

    Thanks.

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    No other settings. I suggest to contact MS, maybe there’s a problem in the license file generation.

  • Community Member Profile Picture
    Community Member on at

    Hi Stefano,

    Okay, we will contact Microsoft.

    Meanwhile, Dyn365 BC On Premise Subscription Fees is cheaper is hosted on Azure.

    But how does Microsoft verify that the system is truly hosted on Azure? Any idea?

    Thanks.

  • Community Member Profile Picture
    Community Member on at

    Hi Darren,

    Have you got an answer from Microsoft, because We have exactly the same issue with one of our customers.

    Thanks for your reply

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Daren, I think that the issue is solved with Cumulative update 1. Have you tried it?

  • Community Member Profile Picture
    Community Member on at

    Hi All,

    Yes, this was resolved. B4 CU1 was released, Microsoft generated another license file for me.

    Now with CU1, this issue is no more.

    Thanks.

  • RajithaStig Profile Picture
    RajithaStig 5 on at

    Just to clarify one point. Did you assign user license (Premium and Team member) to each user ?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Business Central

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans