Hello,
We have an instance of CRM Online currently running 2016. It is due to be automatically updated with Update 1 in the next couple of months.
Some of the clients connecting to this instance are using Windows 7, Office 2010 and the CRM 2015 Client for Outlook with update 1.1 installed.
Will this version of the Outlook client continue to work when CRM 2016 has Update 1 installed?
Thanks
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Hi AJHAY,
No, the CRM environment and the Outlook Client needs to be in sync regarding the versions. If you have CRM 2016 Update 1 installed, the the update also needs to be installed, only if that is currently not installed on the computer.
You can verify the same by going to Control Panel > Programs & Features > View installed updates. Check if update “Microsoft Dynamics CRM for Outlook Update 0.1 (KB3133963)” is installed.
If that is not been installed, please download it from the below link and test the issue again.
https://support.microsoft.com/en-us/kb/3133963
Please mark as usefull.
Kind regards,
Rick Peters
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