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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to Add Omnichan...
Service | Customer Service, Contact Center, Fie...
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Unable to Add Omnichannel to Existing Environment

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Posted on by Sohom Rik 59

I have Customer Service Enterprise and a Digital Messaging Add-On trial, and I’m the Global Tenant Admin. Despite this, I’m still unable to add Omnichannel to my existing environment.

What could be the possible solutions or workarounds?

  • Vahid Ghafarpour Profile Picture
    Vahid Ghafarpour 12,278 on at
    Did you check this article?
    Ensure that your license and permissions are correctly set up to include Omnichannel for Customer Service. Sometimes, additional configurations might be needed even for Global Tenant Admins.
     

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