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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Linking Marketing Emai...
Customer experience | Sales, Customer Insights,...
Suggested answer

Linking Marketing Emails to Customer Journey

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Posted on by DeeMac18 15

I am trying to add a series of emails created in the "marketing email" view to a customer journey. However, when I select the email tile in the journey, I am only given options to select an existing email template. 

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Linking Marketing Emails to Customer Journey

    Hi,

    Please go live your emails created from Marketing Email first.

     pastedimage1616144081460v1.png

    Then it will be able to be found in the drop-down list of the Customer Journey.

     pastedimage1616144089409v2.png

    Here are documentations about how to set a Marketing Email in Customer Journey, please refer it to complete your journey.

    Create a marketing email (Dynamics 365 Marketing) | Microsoft Docs

    Create a simple customer journey (Dynamics 365 Marketing) | Microsoft Docs

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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