News and Announcements icon

Dynamics 365 CommunityForums Outbound to Real-Time Transition Updating Consent Recor...

Outbound to Real-Time Transition

Suggested answer

Updating Consent Records when Email Address Changes

(1) Share

Report

Report

Posted on by IAmGreg

6

Hi,

When a user's email changes on their contact record, is there a way to update the user's previous consent records to reflect the change in email address?

I know I can do this with a Flow but I thought I'd be able to do it with some out-of-the-box method.

It's a pretty normal experience for users to have an account and change their email addresses but not have to reset all their topic subscriptions.

Thank you - Greg.

All responses Img

All responses (1)

Answers Img

Answers (0)

Suggested answer

PaulineKolde 584 Super User 2024 Season 2 on at

Like (0)

Report

Updating Consent Records when Email Address Changes

Hi Greg,

I know your question is a little bit older and I hope you found a solution in the meantime. However your question inspired me to write a blog article about this topic: https://paulinekolde.info/what-happens-to-the-consent-when-an-email-is-changed-in-customer-insights/

Hope this helps!

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,570 Super User 2024 Season 2

#2

Martin Dráb 228,683 Most Valuable Professional

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Note: This forum will be merged into the Customer Insights – Journeys forum soon

Product updates

Dynamics 365 release plans