Cannot Delete Inactive Events

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Posted on by HAIRUL HAZRI

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Hi,

When opening an inactive event, there's warning message:

"We are creating the webinar in the background. Please wait for the process to complete before trying to access its features."

When trying to delete inactive events, we got error message:

"We couldn't delete the selected event(s)."

I checked browser console. Here's error message I found:
"We're unable to delete the webinar right now. Try again in a minute or two. "

How to rectify this? Thank you.

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cloflyMao 25,210 on at

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Hi HAIRUL,

Have you configured any webinar such as On24 or Teams for the event?

Regards,

Clofly
HAIRUL HAZRI 1,216 on at

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Hi Clofly,

sorry I'm still a bit clueless about the whole Marketing module. Where can I verify the configuration you mentioned?

Thanks.
cloflyMao 25,210 on at

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Hi HAIRUL,

You could check whether the inactive event is webinar format, and whether it is enabled with webinar.

Regards,

Clofly
HAIRUL HAZRI 1,216 on at

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Hi Clofy,

"Format" field is empty, and "Do you want to streams this event" field is set to No.

Hence the event is not a webinar event.

So what does this mean?

Thank you.
cloflyMao 25,210 on at

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Hi HAIRUL,

If there any record in Settings > Event management > Webinar configurations?

Regards,

Clofly
HAIRUL HAZRI 1,216 on at

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Hi Clofly,

Webinar configurations table is empty. But there's one inactive Webinar provider, if that helps.
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cloflyMao 25,210 on at

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Hi HAIRUL,

I'm trying to reproduce your issue and have tried several different combinations, it would be helpful if you could share more details about your environment:

1. How did you set up the event?

2. Does the error occur to all inactive events?

3. Is it the only record with issue?

4. Will the error still display if you create a new event and delete it?

Regards,

Clofly
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HAIRUL HAZRI 1,216 on at

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Hi Clofy,

Thank you for your insights.

We figured that Webinar status = Processing & Webinar operation = Create for these events. After emptying these fields we no longer get the webinar warning when opening the event record and can delete them successfully.
cloflyMao 25,210 on at

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Hi HAIRUL,

It is very glad that your problem has been solved.

Thanks for sharing the solution.

Regards,

Clofly