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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Gamification
Microsoft Dynamics CRM (Archived)

Gamification

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Posted on by RamKumarb 826

is this Gamification can be used to track the customer purchase , ratings and reviews..?

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  • Verified answer
    RamKumarb Profile Picture
    RamKumarb 826 on at
    RE: Gamification

    i thought if we use the Gamification it would simplify that process.

  • Verified answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Gamification

    I am doubtful whether it is possible. I guess it cannot be done.

  • RamKumarb Profile Picture
    RamKumarb 826 on at
    RE: Gamification

    Thanks for the reply ..

    My question is whether this same thing can be applied for the customer purchase and their rating to the product (using a custom entity)  . Based on that we can offer discount to the customer.

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: Gamification

    Hi Ram Kumar,

    Gamification is applying game rules and game model in a non-game scenery. Basically, the purpose for this method is to inspire employees, create vigorous competition among teams, and boost individual confidence through exciting rewards. The key advantages are:

    • Increases team unity: Team performance is better than individual performance thus this process will help members to communicate more with each other to produce a productive result.
    • Employees tend to step up to the challenge: With the help of rewards and recognition, teams are motivated to be at the top.
    • Competitiveness is sparked in team members: Team members are more motivated to act as one in order to be successful.
    • Easily monitor team performance and sales: Managers can easily determine teams that are not performing well and teams that are performing beyond expectation through reports and statistics.
    • Garner pleased and satisfied customers: Dedication in team members produces worthwhile results to the clients.

     In short, Dynamics CRM gamification is a good boost to CRM sales capability.

    http://dynamicscrmcoe.com/dynamics-crm-gamification/

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