NAV CRM connection problem

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Posted on by DmitryIgnatiev

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I am trying to syncronize NAV 2017 clients (and eventually contacts) with the accounts in the newly installed Dynamics 365 CRM instance. All settings seem to be done in both systems. When I open a Customer card and go to the CRM part, choose Set-up Coupling, the system shows me a coupled account from CRM Accounts table, basically all clients are there. But when I click CRM account what supposes the oppening of account card in CRM, I have the error message from CRM saying that such an account have not been found. Also no new accounts has appeared in CRM. What could be a source of this problem and how to resolve it?

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DmitryIgnatiev 125 on at

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RE: NAV CRM connection problem

I found a source of the problem from above. The data from NAV are sent to the trial demo instance, installed in the same tenant. Despite that in the CRM connector configuration I have indicated the link to the prod one. E.g. https://abc.crm4.dynamics.com - prod, https://abc0.crm4.dynamics.com - demo. The data from NAV after the syncronization appear in abc0, instead of abc.

All data in CRM integration tables also refer to the demo instances. Any idea how to resolve this issue?