During a journey, our goal is to have our customers register on our portal. How can we tell that they have registered and get them out of the journey? We know that once the contact record has a security stamp or username, they've registered.
Hi Lori,
You could create a customer journey like screenshot below:
Send an invitation marketing email to your customers, nest an event tile under marketing email tile.(By dragging the tile directly)
Detect whether customer registered event with trigger tile.
If some of customers have registered, they'll be passed to positive path, there isn't any tile following the path.(Due to at least one tile is required to be added to positive path, we could add a schedule tile to the path, but not to do more actions.)
Regards,
Clofly
TY That makes sense I don't have access to the event section yet no wonder....LOL
yes, there are 3 event management security roles (you can find more here).
You will need an Event Planner role assigned
BR
Elena
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 152 Super User 2025 Season 2
#ManoVerse 103
MVP-Daniyal Khaleel 74
