I have added several subjects to our implementation of D365 Customer Service and do see them as selectable when responding to cases. I am having trouble, however, with figuring out how to report on cases by the subject that was selected. When creating a dashboard and adding a component, I do not see Subject as an available selection to report on. Any guidance would be wonderful!
Go to Advanced Settings → Customizations → Customize the System.
Expand Entities → Case → Views.
Open the view you plan to use (commonly All Cases, Active Cases, or a custom one you created for dashboards).
Click Add Columns → check Subject.
Save & Publish.
Now that this view includes the Subject field, any chart based on it will be able to use Subject as:
Category (group by)
Series
Filter
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