Dynamics Community Forum Thread Details

Production order for service item?

Hello,

I have a requirement to perform a service on a previously sold item.

Our customers can place an order for a previously purchased finished good item. The sales order would sell an service item, and the returned product would never go to stock but gets received, proceded and sent back.

The new requirement is to track costs and the capacities of the workers that actually perform the service more accurate. I have a process in mind but I've never done it this way and it sounds kind of odd to do it with a service so that's why I wanted to ask you guys for an opinion.

I thought about covering this process with a production order where we "produce" a stocked service, consume the original product in its BOM and send the service/original product back.

The process looks as follows:

1. Customer purchases item "A"

2. The customer decides to make use of the service offer and orders the service (item B) and send his item "A" back.

3. Returned item gets received (with batch number)

4. The Sales order contains the Stocked service item "B" which creates a planned production order in the master plan

5. Production order for service item "B" is released and started

6. Pick of Item A

7. RAF production order for item B and ship Item A (which is not in stock anymore because we consumed it during the service. So The sales order will ship the Service and the warehouse the repaired item.)

Does this sound alright? Could I theoretically dodge the "necessity" to pick the materials first?

Best regards

Lenny

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