I have a client still on Version 9 of Dynamics GP. When processing their payroll using direct deposit, they are able to go to Print Checks where the first process is to calculate direct deposits. They are able to do that and it says they calculated and there were no exceptions. Then they print the checks and the next thing they should be able to do is to Print Earnings Statements. When they choose to Print Earnings statements it tells them that there are none to print. They end up closing out of this window which forces them to rebuild their payroll batch and start the process over. Then the earnings statements will print. I have checked all of the setup in the company, bank and employees and it all looks correct. This doesn't happen every payroll. Anybody have an idea what is causing this and how to get rid of it?
Thanks,
Barb
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