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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central - Pri...
Small and medium business | Business Central, N...
Suggested Answer

Business Central - Printing of Trial Balance by Period (Excel) - Standard Report

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Posted on by SamPhoon 8
Hi Guys
 
We are using Business Central and we are having this issue when printing the standard <Trial Balance by Period (Excel) >. Our Chart of Account is design with a Subgroup. 
 
When User A print the <Trial Balance by Period (Excel), after generating and when opened the report in Excel, it will include all the chart of accounts even though is does not have any balances. See attached report User_A_Result
 
When User B print the <Trial Balance by Period (Excel), after generating and when opened the report in Excel, it will only report those account with balances. See attached report User_B_Result.
 
Has anyone encounter this before?
 
Any help is much appreciated
User_A_Result.png
User_B_Result.png
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Dynamics 365 Business Central
I have the same question (0)
  • Martin Dráb Profile Picture
    Martin Dráb 239,533 Most Valuable Professional on at
    Moved from Finance | Project Operations, Human Resources, AX, GP, SL forum to Small and medium business | Business Central, NAV, RMS forum.
  • Suggested answer
    CU11041028-0 Profile Picture
    CU11041028-0 2 on at
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 15,699 Super User 2026 Season 1 on at
    Hello ,
    Most likely this is not a report bug, but a difference in the Excel workbook state / filters / refresh behavior between the two users. Microsoft docs say the trial balance Excel reports are driven by Excel pivot tables / Power Query-style workbook data, and the report can be filtered by dimensions; in your screenshots, User B clearly has values in the COMPANY and SUBGROUP fields, while User A’s output looks like those grouping/filter fields are blank for many rows, which usually means the workbook was opened with a different filter state, pivot layout, or without refreshing content properly. So I would first check whether both users are running the report with exactly the same request-page filters, whether one of them is opening an older downloaded workbook, and whether Excel is prompting one user to Enable Content / Refresh while the other user is not. Also compare their Excel personalization around pivot expansion/collapse and filters, because the standard Excel finance reports are meant to be analyzed in Excel and can show different visible rows depending on pivot settings. So the issue is usually same dataset, different Excel rendering/filter state, not different BC permissions.
    Regards,
    Oussama Sabbouh
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,685 Super User 2026 Season 1 on at
    In the second screenshot, it looks like there is a dimension filter applied. Are both users running the report with the same filters and the same layout?
     
    One of those differences is likely causing the issue.
     

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