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Microsoft Dynamics CRM (Archived)

Trial Support - CRM On-Premise

Posted on by Microsoft Employee

We are currently evaluating CRM 2016 on-premise, after updating to 8.2.1.176 we are experiencing performance issues with the mobile iOS app. After browsing the forums it appears that a patch for version 8.2.1.207 fixed this problem. How can I go about getting this patch?

Here is the referenced thread: community.dynamics.com/.../234217

*This post is locked for comments

  • Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Trial Support - CRM On-Premise

    I don't think that you are able to get non-paid support for this (unless you have a subscription or other account).

    I think if you call MS Support, you can open an incident, request that patch and they will close it as non-decrement, but I am not completely sure.

    The other option that you might have, is get a trial version of CRM Online, and request support from your Office 365 tenant, but I am not sure if they will be able to provide you with the patch there.

    Not sure if a download link will be available anytime soon. Will probably only be part of the next on-premise patch.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Trial Support - CRM On-Premise

    Do you have a link for this? The only one I found was for paid support.

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Trial Support - CRM On-Premise

    That update is not available for On-Prem via download web site.

    In order to get the update you need to contact Microsoft Support and request the update.

  • ScottDurow Profile Picture
    ScottDurow 50,177 on at
    RE: Trial Support - CRM On-Premise

    Not all patches are available for on prem customers. You could try raising a support call with Microsoft.

    Alternatively you could perform your trials using Dynamics Online?

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