web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Purchase Invoice is st...
Small and medium business | Business Central, N...
Suggested Answer

Purchase Invoice is still pending though the approvers configured in a new Workflow via Workflow User Group.

(0) ShareShare
ReportReport
Posted on by Beulah 114

Workflow for Purchase Invoice Approval has been configured with two levels of approval and structured as,

1) There are 3 first level approvers. When any one of the approver approves it, the invoice will flow to next level of approval.

2) When any one of the first level approvers approves it, the invoice has been sent to second level of approval where only one approver has been configured.

3) Second Level of approver has approved the invoice.

4) Still the status is shown as "Pending Approval" and not yet changed to "Released".

Can anyone help us to release the Purchase Invoice ?

  • keoma Profile Picture
    keoma 32,729 on at

    which bc release to you use, cloud or onpremise?

  • Beulah Profile Picture
    Beulah 114 on at

    it is cloud

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    If you have a scenario that does repro in standard MSDyn365BC (CRONUS company), you can raise this as an issue to Microsoft support.

    Thanks.

  • Beulah Profile Picture
    Beulah 114 on at

    Could you please confirm whether the below configuration done for the workflow is correct?

    pastedimage1585233822540v2.png

    pastedimage1585233832822v3.png

    pastedimage1585233843845v4.png

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Looks fine to me. What about the other setup configuration. I assume best is to raise a support request via your CSP.

    Thanks.

  • Beulah Profile Picture
    Beulah 114 on at

    Other Setup Configuration means ????

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels Microsoft Employee on at

    Hello,

    Here is the full setup described, user approval setup, etc., Email addresses, etc.:

    docs.microsoft.com/.../walkthrough-setting-up-and-using-a-purchase-approval-workflow

    Thanks.

  • Suggested answer
    John Ray Patajo Profile Picture
    John Ray Patajo 837 on at

    Hi Beulah,

    Can you send screen shot of your On Condition and the Then Response.

    Check on the Pending Approval: 0

    pastedimage1585842143708v1.png

    and check on the Then Response. Should be:

    pastedimage1585842230491v2.png

    Make sure the Remove Record restriction is the Release the Document to take effect. 

    Regards.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 753 Super User 2026 Season 2

#2
YUN ZHU Profile Picture

YUN ZHU 583 Super User 2026 Season 2

#3
AndrewThomas81 Profile Picture

AndrewThomas81 302 Super User 2026 Season 2

Last 30 days Overall leaderboard

Featured topics

Microsoft Training Manuals

Product updates

Dynamics 365 release plans