Workflow Email Record URL not working

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Posted on by Community Member

Hi experts,

I have created a workflow to send an email to the owner of the case record when the escalate field is changed to "YES".

In the email body, I put a hyperlink to the case record. However, when I see the received mail, the hyperlink does not redirect anywhere.

Screen-Shot-2018_2D00_04_2D00_09-at-4.25.00-PM.png

I checked the link address and all it contains is: applewebdata://3CBE4AC0-4ABC-4A37-9F6A-6B9EA43631C4#

How can I fix this issue?

Thanks,

Jon

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Answers (2)

Brian Halstead 105 on at

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RE: Workflow Email Record URL not working

Is it possible to to specify that the URL opens the Record within the Dynamics 365 iOS app?

I have some users that when selecting the link from their mobiles it would be better for the app to open and be taken to the related record.

My thoughts are that I could have two URL's within the workflow email, one that takes them to a browser and the other to the APP.
Community Member on at

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RE: Workflow Email Record URL not working

What did you do fix it? I am getting NULL between value tag...
Community Member on at

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RE: Workflow Email Record URL not working

Hi Wei Jie & Arpit,

For some reason between the <value></value> the hyperlink wasn't populating the the record URL.

I got it to work now.

Thanks,

Jon
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Arpit Shrivastava 7,518 User Group Leader on at

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RE: Workflow Email Record URL not working

Hi Jon,

Please take help of following article in order to insert Hyperlink in right way:

https://www.powerobjects.com/2011/11/11/microsoft-dynamics-crm-2011-update-rollup-5-adding-a-hyperlink-to-email-notifications-via-a-workflow/

https://dynamicsofdynamicscrm.com/2016/12/01/quick-tip-add-record-hyperlink-with-text-in-send-email-via-workflow-in-dynamics-crm/

If found useful, please mark the answer as verified.

Cheers
Arpit
https://arpitmscrmhunt.blogspot.com
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Alex Fun Wei Jie 33,626 on at

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RE: Workflow Email Record URL not working

Hi Jon,

can you show us the workflow setting? and the hyperlink setting.

below is my hyperlink format.

<hyperlink><name>Email</name><value>{Record URL(Dynamic)(Create (Email))}</value></hyperlink>

Try to compare yours and mine.