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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot open Resource g...
Microsoft Dynamics CRM (Archived)

Cannot open Resource group from user after upgrade

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Posted on by thaman 15

Hi, I have problem with opening resource group from user after upgrade from 2015 to 2016 on-premise (I want to open from "Settings->Security->Users->"random user"- then I try to open Resource Group in navigation panel"). I can open and manage "Resource group from Settings->Business management->Resource group" without any problem. (I have system admin security role)

When i check tracelog there is error System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: System.NullReferenceException: Object reference not set to an instance of an object. Anyone has an idea what can be reason for this problem. Thx

System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #0792FC7F: System.NullReferenceException: Object reference not set to an instance of an object.
   at Microsoft.Crm.ApplicationQuery.RetrieveGroupsByResourceApiCommand.RetrieveData()
   at Microsoft.Crm.ApplicationQuery.ExecuteQuery()
   at Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.GetData(QueryBuilder queryBuilder)
   at Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.LoadQueryData()
   at Microsoft.Crm.Application.Platform.Grid.GridDataProviderQueryBuilder.LoadData()
   at Microsoft.Crm.Application.Platform.Grid.GridDataProviderBase.PrepareGridData()
   at Microsoft.Crm.Application.Platform.Grid.GridDataProviderBase.PrepareData()
   at Microsoft.Crm.Application.Controls.GridUIProvider.Render(HtmlTextWriter output)
   at Microsoft.Crm.Application.Components.UI.Grid.DataGrid.RenderData(HtmlTextWriter output)
   at Microsoft.Crm.Application.Components.UI.Grid.DataGrid.RenderInnerHtml(HtmlTextWriter output)
   at Microsoft.Crm.Application.Components.UI.Grid.DataGrid.Render(HtmlTextWriter output)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
   at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at Microsoft.Crm.Application.Components.PageHandlers.AreaPageHandler.RenderAreaPageContent(HtmlTextWriter writer)
   at Microsoft.Crm.Application.Components.PageHandlers.AreaPageHandler.HandlerRender(HtmlTextWriter output)
   at Microsoft.Crm.Application.Pages.UserDefined.AreaPage.Render(HtmlTextWriter output)
   at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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