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Dynamics 365 Community / Forums / Business Central forum / Locking issue
Business Central forum

Locking issue

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Posted on by Manish Ratan 449

Hi everyone,

I am getting a Locking Issue in D365BC, when i open try to open Item Category.

please suggest.

Thanks.

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  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    What type of locking issue? Blocked by another user? Is this the standard page?

  • Manish Ratan Profile Picture
    Manish Ratan 449 on at

    Blocked by another user

  • Manish Ratan Profile Picture
    Manish Ratan 449 on at

    Yes, it is standard page.

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    Very strange. Is this the production tenant? No extensions that works on this page? If so, only Microsoft can help.

  • Manish Ratan Profile Picture
    Manish Ratan 449 on at

    This is Sandbox environment. And yes, for "Item Category" page, no extensions were deployed. But have deployed Extension for Item card, and it does not refer to "Item Category".

    This error started, when i  imported few items having "Item Category" as "XYZ" and also imported "Item Category" Master "XYZ" with blank "Parent Category code" using configuration package.

    Is this creating an issue?

    Issue is still there, even after i have deleted All the imported items and "Item Category" Master.

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    Ok, maybe the problem is related to the Item Category Import process. Is this an online sandbox or a local one (Docker)?

  • Manish Ratan Profile Picture
    Manish Ratan 449 on at

    Online Sandbox

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    It could be an import process locked. Unfortunately for the online sandbox you have two choices: open a support request to MS (also here, write your tenant ID and someone could help) or reset the sandbox.

  • Manish Ratan Profile Picture
    Manish Ratan 449 on at

    Reset will uninstall all deployed extensions?

  • Suggested answer
    Stefano Demiliani Profile Picture
    Stefano Demiliani 37,172 Most Valuable Professional on at

    Yes. Resetting the sandbox environment will remove it completely, and then create it again with the default demonstration data.

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