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GP users can prepay with annual maintenance to get 6 or unlimited support incidents they can use to call Microsoft GP support. What are the options for BC clients to be able to call or reach out to Microsoft for helpdesk support?
Jim,
Most BC customers (Companies) receive their support directly from there implementation Partner. Users of BC can submit support issues or questions on the Forum community.microsoft.com for free assistance. Partners can submit to Microsoft critical support issues, if they cannot be resolved. Here is a link to Technical Support Microsoft Document: docs.microsoft.com/.../technical-support
I am sure others will chime in but this is a start.
Hope this helps.
Thanks,
Steve
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