Skip to main content


Business Central forum
Suggested answer

Upgrade Failed 24.0

Posted on by 56
Hi all, 
We are trying to upgrade our sandboxes to the latest version and get this error message:

Operation Type: UpdateMicrosoft Entra tenant ID: 3f26a4b5-930f-4cce-ae72-0ecd283106dcCreated by:Operation ID: 9055669b-c048-450f-9f87-7eb97a604c8c

Operation Details:Status: FailedError: Update failed with an internal error FirstPartySync and is being investigated.

From version: 23.5.16502.16589To version: 24.0.16410.17628Update status: FailedCustom date selected: Yes


Operation Time:Scheduled on: May 22, 2024, 02:01:18 PM EDTStarted on: May 22, 2024, 02:01:19 PM EDTCompleted on: May 22, 2024, 02:33:36 PM EDT

Are there issues on Microsoft side with this update?

  • Suggested answer
    Judy Profile Picture
    Judy Microsoft Employee on at
    Upgrade Failed 24.0
    Hi, please refer to the old thread for the same topic:
    Hope it helps.
    Best Regards,
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 61,962 Super User on at
    Upgrade Failed 24.0
    Hi, this is still Microsoft's problem. You can submit a support ticket to Microsoft.
  • gdrenteria Profile Picture
    gdrenteria 3,574 Super User on at
    Upgrade Failed 24.0
    You can follow the evolution of their solution in this Yammer thread as well.
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 5,208 Super User on at
    Upgrade Failed 24.0
    Are there issues on Microsoft side with this update?
    Yes. Here is a thread with the same error that contains more info - Update 23.5 to 24.0 Business Central (

Helpful resources

Quick Links

Can you answer this forum question?

You could make someone's day!

Community Newsletter - May 2024

Kudos to our community stars!

Community Spotlight of the Month

Kudos to Mohamed Amine Mahmoudi!


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 283,623 Super User

Martin Dráb Profile Picture

Martin Dráb 224,463 Super User

nmaenpaa Profile Picture

nmaenpaa 101,146

Featured topics

Product updates

Dynamics 365 release plans