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Zetadocs - Tablet client error when opening Zetadocs enabled pages

Posted on by Microsoft Employee

We have an issue with an installation at one of our customers.

The problem occurs when the customer uses the tablet client, and tries to open a page with Zetadocs enabled.

When opening the page the tablet client throws an error. Â«An error has occurred, and the content cannot be displayed.»

When opening the same page in the normal web client the page is displayed as expected.
When using the browser as a tablet client (tablet.aspx) the same error occurs.

In the logs i find the following error:

When I check the log on the server hosting the webclient i find the following error:

Error accessing Website Microsoft Dynamics NAV 2015 Web Client

URL: https://navserver/DynamicsNAV80/WebClient/Services/CallbackService.svc/InvokeHandler

Type: System.ArgumentNullException

Message: Value cannot be null.

Parameter name: form

StackTrace:

   at Microsoft.Dynamics.Framework.UI.EventBlock..ctor(LogicalForm form)

   at Microsoft.Dynamics.Nav.Client.UIPatterns.ExpressionPattern.Evaluate(LogicalControl fieldTarget)

   at Microsoft.Dynamics.Nav.Client.UIPatterns.VisibleFormHostControlExpressionPattern.Evaluate(LogicalControl fieldTarget)

   at System.EventHandler`1.Invoke(Object sender, TEventArgs e)

   at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.OpenForm(LogicalForm mainForm, Collection`1 subForms)

   at Microsoft.Dynamics.Nav.Client.UIPatterns.OnFormOpeningPattern.OpenForm(LogicalForm form)

   at System.EventHandler.Invoke(Object sender, EventArgs e)

   at Microsoft.Dynamics.Nav.Client.Builder.NavSessionHelper.BuildForm(LogicalForm form)

   at Microsoft.Dynamics.Nav.Client.FormBuilder.PageBuilder.Build(MasterPage definition, BindingManager bindingManager, UIBuilderContext context)

   at Microsoft.Dynamics.Nav.Client.FormBuilder.UIBuildManager.BuildPage(MasterPage pageDef, UIBuilderContext context)

   at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.CreateLogicalForm(MasterPage metadata, FormState formState)

   at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.CreateLogicalForm(Int32 formId, FormState formState, Int32 retryCounter)

   at Microsoft.Dynamics.Nav.Client.Actions.NavOpenTaskPageAction.CreateForm(UISession uiSession, NavBindingManager parentBindingManager, FormState formState)

   at Microsoft.Dynamics.Nav.Client.Actions.NavOpenTaskPageAction.InvokeCore(LogicalControl logicalControl, Object state, UISession uiSession)

   at Microsoft.Dynamics.Framework.UI.LogicalAction.InvokeCoreWithErrorHandling(LogicalControl logicalControl, Object state, UISession uiSession)

   at Microsoft.Dynamics.Framework.UI.LogicalAction.DoInvoke(LogicalControl logicalControl, UISession uiSession)

   at Microsoft.Dynamics.Framework.UI.InteractionInvoker.Invoke[T](String interactionName, Action`1 invokeMethod, T input)

   at Microsoft.Dynamics.Framework.UI.LogicalInteraction`1.Invoke(T logicalInteractionInput)

   at Microsoft.Dynamics.Framework.UI.InteractionManager.<>c__DisplayClass8.<InvokeInteractions>b__4()

Source: Microsoft.Dynamics.Framework.UI

Do any of you have any tips for a solution or further troubleshooting?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Zetadocs - Tablet client error when opening Zetadocs enabled pages

    Try upgrading your NAV 2015 build. Got same error and upgraded to 8.0.42222 and fact box worked perfectly.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Zetadocs - Tablet client error when opening Zetadocs enabled pages

    I think it affects multiple pages, but I have not checked all the pages yet.

    The page I'm testing and having trouble with is 42 Sales Order.

    Equisys claims to support tablet clients on NAV 2015, but I have not tested Zetadocs Express on tablet on any other NAV installations.

  • Suggested answer
    Mohana Yadav Profile Picture
    Mohana Yadav 59,135 Super User 2024 Season 2 on at
    RE: Zetadocs - Tablet client error when opening Zetadocs enabled pages

    Please check there are some limitations in tablet client.

    msdn.microsoft.com/.../dn757104(v=nav.80).aspx

    what type of page is it?

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