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Microsoft Dynamics GP (Archived)

Problem printing SOP invoices from the batch entry screen.

Posted on by 100

 

We have a sales batch that was imported via Integration Manager (don't know if that's relevant or not).  The batch contains a number of sales invoices (anywhere from a few to a couple hundred).

When we print the entire batch from the 'Sales Batch Entry' screen, the occasional invoice will print incorrectly - line items that should appear on one page get split across multiple pages.  So, an invoice that has 20 line items ends up printing on 20 pages - each page with a single line item.  In other cases, the line items get split across multiple pages in a seeming random fashion (i.e., there may be 40 line items on one page, 10 line items on the next page, 1 line item on the next page, 4 line items on the next page, and so forth).  And, in other cases, the invoice prints all line items on a single page (like it should).

If I take one of the invoices that printed incorrectly, and then call up that document and print it by itself, then it prints as it should (i.e., all line items on a single page).

 

So, in short, the invoice prints differently if I print an entire batch as opposed to when I print an individual invoice.  This has happened with multiple batches across the past couple of months (since we started importing these invoices).  We can get the correct print-out by printing each invoice manually...but, that's not feasible given the number of invoices we're dealing with.

Anyone have any ideas why this might be happening?

Thanks.

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  • Karen Singleton Profile Picture
    Karen Singleton 140 on at
    RE: Problem printing SOP invoices from the batch entry screen.

    Did you find an answer to this?  I am currently having the same issue with Batch Entry printing differently then transaction entry.  

  • Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    Re: Problem printing SOP invoices from the batch entry screen.

    Does this only happen for large batches?  If so, it's possible the issue is with the printer memory or something in the printing process itself.  

  • Mike Smith Profile Picture
    Mike Smith 6,840 on at
    Re: Problem printing SOP invoices from the batch entry screen.

    Joe,

    Are you printing invoices using a modified Report Writer report?  If so, is the behavior exhibited if the un-modified report is used for printing?

  • Joe Walter Profile Picture
    Joe Walter 100 on at
    Re: Problem printing SOP invoices from the batch entry screen.

    Forgot to mention that we are on GP 10 v10.00.1758.000.

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